Shipping and Returns Policy

This policy forms an integral part of the terms of use of the website of Meitalic, operated by מילשי בעמ, company no. [Company no.]. The policy is drafted in accordance with the provisions of the Consumer Protection Law, 5741-1981, and the Consumer Protection Regulations (Cancellation of Transaction), 5771-2010, and does not derogate from any right granted to you by law.

Shipping is available within the State of Israel only. At checkout you can choose one of the following options:

• Home delivery by courier: a courier delivers to the address provided in the order, with advance phone coordination.
• Express shipping: expedited delivery, available in selected areas for an additional charge shown at checkout.
• Collection from a pickup point: delivery to a locker or a nearby pickup point of your choice; the order will wait for collection for a number of days according to the operator's terms.

Delivery to remote localities, to areas beyond the confrontation line or to addresses with restricted access may take longer or be made to a pickup point only, and you will be notified accordingly.

• Packing: orders are packed and handed over to the shipping company within 1-2 business days of payment approval.
• Standard shipping: up to 5 business days from handing the parcel over for shipping.
• Express shipping: 1-2 business days, depending on the delivery area.
• Pickup point: up to 5 business days, subject to the availability of the chosen point.

Business days do not include Fridays, Saturdays, holiday eves and holidays. During busy periods (launches, sales and holidays) there may be short delays, and we will let you know of any significant deviation. In any event, delivery will take place no later than the maximum time set by law for a distance-selling transaction.

• On orders of ₪599 or more, standard shipping is free.
• On orders below this amount, shipping fees will apply as shown at checkout when completing the order.
• The surcharge for express shipping will be shown separately at checkout and also applies to orders eligible for free standard shipping.
• The free shipping threshold is calculated after discounts and coupons, based on the amount actually paid (excluding shipping fees).

When the parcel is handed over to the shipping company, a tracking link will be sent to you by email or text message. You can also track the status of your order in your personal area on the Website. If more than 5 business days have passed and the parcel has not yet arrived, contact us and we will locate it with the shipping company.

If you received a defective product, a product that broke in transit or a product different from the one you ordered, we apologize, and we will deal with it quickly:

• Contact us within 14 days of receiving the shipment, with the order number and a photo of the product and the packaging.
• We will send a replacement product at no cost, or refund you the full amount, at your choice.
• Collection of the defective product, if required, will be at the Company's expense, and no cancellation or handling fees will be charged.

In addition to your statutory rights, we offer a brand commitment: products may be returned within 30 days of receiving the order, on the following conditions:

• The product is sealed, in its original packaging and unused (see the hygiene exception in section 9).
• The return is accompanied by an order number or invoice.
• The refund will be given as a refund to the original means of payment or as credit for purchases on the Website, at your choice.
• Products purchased as part of a bundle or promotion will be returned as a complete unit, unless agreed otherwise.

The 30-day policy is in addition to the statutory right of cancellation and does not derogate from it.

In accordance with the Consumer Protection Law, 5741-1981, and the Consumer Protection Regulations (Cancellation of Transaction), 5771-2010, in a distance-selling transaction you have the right to cancel the transaction from the day it is made until 14 days from the day the product is received, or from the day the document setting out the transaction details is received, whichever is later.

• A customer who is a person with a disability, a senior citizen or a new immigrant is entitled to cancel within 4 months, subject to the conditions of the law and presentation of an appropriate certificate.
• For a cancellation not due to a defect or non-conformity, the Company may charge a cancellation fee of 5% of the transaction price or ₪100, whichever is lower, and the cost of returning the product will be borne by the customer.
• For a cancellation due to a defect, non-conformity or failure to deliver on time, no cancellation fee will be charged and the product will be returned at the Company's expense.
• Notice of cancellation may be given through any of the contact channels in section 13, as well as on a dedicated page on the Website.

In accordance with the Cancellation of Transaction Regulations, cosmetic and skincare products are "perishable goods" for hygiene purposes: a product whose packaging has been opened, that has been used or whose protective seal has been removed cannot be returned or exchanged, unless it is found to be defective.

This restriction is intended to protect the health of all customers and to ensure that every product that reaches you is new and sealed. If you are unsure whether a product suits your skin, we recommend using the skin-matching questionnaire on the Website or contacting us for advice before purchasing.

• Refunds will be made to the means of payment with which the transaction was paid (a credit to the credit card or to the digital payment method used).
• The refund will be made within 14 days of receipt of the cancellation notice (and, where a product is returned, from its return), in accordance with the law. When the credit appears in your account also depends on the credit card company.
• The refund will include the price of the returned products; shipping fees paid will be refunded when the entire transaction was cancelled due to a defect or non-conformity. For a cancellation for reasons of convenience, shipping fees will be refunded in accordance with the provisions of the law.
• If the order met the free shipping threshold and, after the return, its amount falls below the threshold, we will not retroactively deduct shipping fees, unless otherwise stated in the terms of a specific promotion.
• Store credit, if chosen, will be loaded to your account immediately upon approval of the return and will be valid in accordance with its terms and the provisions of the law.

A sealed, unused product may be exchanged for another product within 30 days of receiving the order. If the replacement product is more expensive, you will be charged the difference; if it is cheaper, the difference will be refunded to you in accordance with section 10. The first replacement product sent as part of an exchange will be shipped with no additional shipping fees. To arrange an exchange, contact customer service with your order number.

• Points earned for a returned product will be deducted from your points balance upon approval of the refund.
• Points redeemed in a cancelled order will be returned in full to the points balance in your account.
• A coupon redeemed in an order that was cancelled in full will be reissued if its original validity has not yet expired; the refund will be calculated according to the amount actually paid after the discount.
• For a partial return of an order that used a coupon or points, the discount will be attributed proportionally to the items, and the refund will be calculated accordingly.

For questions about shipping, returns and exchanges, our customer service is available Sunday to Thursday during business hours:

• Email: hello@meitalic.com
• Phone / WhatsApp: 054-950-2280
• Address for returning products: מילשי בעמ, [Address]

We recommend stating your order number in every inquiry. This way we can handle your inquiry faster.